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Why Do we use receivers?
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Receiving is a luxury service that is a very important and integral step in a design project. Once we order your furniture, it needs to be sent to a secure location where it can be inspected and stored. Most of our vendors only ship to commercial addresses, not residential. This is largely because your furniture does not move through the mail like your typical Amazon package would. Manufacturers use freight line carriers, which are large semi-trucks that require a loading docks and/or liftgates. We are careful to make arrangements with a local receiving company who specializes in receiving high value items.
And, if you think about it, you don’t want deliveries to your house anyway. Most projects we work on require a minimum of a dozen deliveries per room, each of which can be anything from a couple of lamps to an entire living room set. Just getting rid of the packing material, boxes and pallets can fill multiple dumpsters. A receiver hauls away all the trash! Our typical Professional and High Net Worth Individual (HNWI) clients don't have the available time to wait for a 4-8 hour window for delivery of their bespoke pieces.
All this means that when we order your furniture pieces, they get sent to our receiving warehouse. Some design firms choose to markup receiving costs, but at Davinci Interiors, we just pass along the actual costs to you with no markup. Please note: these are separate from the design fees we charge. If a receiver is required for your project, we’ll provide an individualized estimate, as costs can vary significantly from project to project. This is not money that goes to Davinci – we just manage the invoices and payments to the third-party receiver on your behalf.
What do receivers do?
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Receiving is an art - it entails more than just signing for a package. Receivers add value by:
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Making themselves available all business day to accept deliveries
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Unwrapping each item/package
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Inspecting each item for damage upon receipt
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Documenting any missing parts/pieces, flaws, deficiencies, or imperfections and then notifying our team.
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Creating a photo log for review by our team
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Coordinating, or in some cases performing, repairs of aesthetic imperfections
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Re-wrapping the item for protection and delivery
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Disposing of packaging and crates
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Storing the item in a safe and secure place
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Delivering all your items to your residence with White Glove Service, including assembly + furniture installation
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Some receivers will install art pieces and mirrors
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Sending us regular updates throughout this process
We like to list each of these key steps because the importance of this receiving work cannot be overstated.
Damage
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A surprising amount of furniture arrives damaged, ranging from surface level scratches to broken legs, even from the most reputable manufacturers. Our receiver meticulously takes photos and writes up a report of the damage so we can contact the vendor and arrange a replacement. Suppliers usually have strict deadlines for reporting damage after delivery, with some requiring that damaged goods be refused at the point of delivery. If there is damage to anything, even the packaging, our receiving warehouse documents it on the paperwork. Occasionally, they are even able to repair minor damage in-house or outsource to a repair craftsman, which is a huge time saver. We take care of this for you, so you don’t have to worry about filing damage claims yourself or spending hours on hold with customer service.
Storage
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Our receiver also offers comprehensive storage solutions. Every piece of your furniture is meticulously cataloged and securely stored within their climate-controlled warehouse facilities until it is ready for installation. This strategic approach ensures that each item, selected to contribute to a curated ensemble, is consolidated at a single location, facilitating a streamlined delivery and installation process. This method significantly enhances the efficiency of the installation phase, allowing for an impactful unveiling of the complete setup, with the exception of any items that have been back-ordered. Our procurement staff remains diligent in providing timely updates regarding the status of your items, ensuring transparency and peace of mind throughout the process.
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what happens at delivery?
Our receiver has a dedicated team equipped to transport your items directly to your residence, ensuring a premium white glove experience. This includes assembling furniture as needed, positioning each piece precisely as envisioned by our design team, and meticulously removing all packaging materials. The value of having a professional team manage the logistical and physical demands cannot be overstated. Our receiving partner is both bonded and insured, guaranteeing a secure and proficient service.
We cannot emphasize how integral a receiving company is in achieving a seamless and worry-free furnishing process. They are the crucial last steps in ensuring your furnishings are delivered in impeccable condition and within a reasonable timeframe. Should you have any further inquiries or require additional clarification, we encourage you to reach out to us.
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Will they haul off the trash?
Yes! Another professional service our receiving warehouse provides is hauling away the wood pallets and multitude of boxes and crates after the install. They take this back to their warehouse and make large trips to the recycling center and dump on a regular basis. One household could easily be dozens of dumpster loads.
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what is the difference between shipping, receiving, and delivery?
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Shipping is getting an item from the manufacturer to a receiving warehouse. Shipping is usually contracted by the manufacturer, and we have no involvement in that part of the process.
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Receiving is everything done at the warehouse before delivery, as described above.
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Delivery is the movement of your item from the warehouse to your home.
Our receiving company provides both Receiving and White Glove Delivery services for a seamless experience.